RETURN POLICY
We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed the order may not be able to be cancelled, nor the item returned or exchanged. Packages that show a confirmed delivery from the carrier will be subject to investigation and will not be eligible for a refund or replacement until the carrier's investigation is resolved. Should your package not be delivered, please contact us at: support@ruggedmade.com with your order number to start the investigation.
RuggedMade can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed, included but not limited to hydraulic components. Items that are abused, misused and overloaded are not eligible for return, nor are they covered under warranty.
In order to obtain a refund or exchange, written prior approval must be given by RuggedMade. Please request an RMA number by emailing support@ruggedmade.com.
Shipping charges for most orders are not refundable. Original outbound shipping charges may not be refundable depending on the reason for return. Unless otherwise expressly authorized by RuggedMade, customers are responsible for all return shipping costs.
At RuggedMade's sole discretion, RuggedMade may impose a restocking fee on items returned, including but not limited to any items returned not in brand new, unused and uninstalled condition, in their original packaging with all original parts, accessories, and manuals included.
Refunds may take up to 7-14 business days to process, and the timing of funds returning to the original payment method occurs according to the bank or card issuer's policies.
PRODUCT WARRANTIES
Products not manufactured by RuggedMade: These products are warranted by the manufacturer. It is suggested that the user contact the product manufacturer or an authorized servicer for questions on proper use and/or maintenance.
Products manufactured by RuggedMade: These products are warranted by RuggedMade. The warranty period is as stated in the product listing. Warranty service work must be approved by RuggedMade prior to initiating said service. Contact Customer Support at 1-855-878-4433 for both approval and/or service referral options. RuggedMade can request pictures or additional information of the product prior to completing any warranty repairs.
RuggedMade nor any product manufacturer can be held responsible for customer misuse of merchandise. Misuse can include, but is not limited to, overloading, incorrect installation, lack of maintenance, incorrect start-up procedure, and incorrect assembly.
Engines warranties are voided when installed on a go-kart or mini-bike.
Warranties are non-transferable.
No warranties shall apply to any products purchased for rental use.
LIMITATION OF LIABILITY FOR MERCHANDISE
All merchandise listed in this Website, RuggedMade catalog or any type of RuggedMade advertisement are “as is” (to the extent allowed by law) and, unless otherwise specifically noted, are without warranties of any type, express or implied. RuggedMade disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose.
We disclaim any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Our liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
- PLEASE NOTE THAT SOME RUGGEDMADE PRODUCTS MAY REQUIRE ASSEMBLY, FLUIDS, BATTERY AND TOOLS
- PLEASE NOTE THAT RUGGEDMADE PRODUCT DESIGN SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE
- PLEASE NOTE THAT SOME FLUIDS (ENGINE OIL, HYDRAULIC FLUID, BEARING GREASE), BATTERY AND TOOLS ARE NOT INCLUDED
PRODUCTS AS ADVERTISED
Product features and specifications as listed in product description or shown in pictures and video are subject to change without notice.
SITE USE
NO WARRANTIES; EXCLUSION OF LIABILITY
WE MAKE NO REPRESENTATION ABOUT THE SUITABILITY OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE. ALL SUCH MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. RUGGEDMADE SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND -NON-INFRINGEMENT. RUGGEDMADE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE RUGGEDMADE SITES OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THE RUGGEDMADE SITES. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ANY WARRANTY ON ANY PRODUCT SOLD THROUGH A RUGGEDMADE SITE IS PROVIDED TO RUGGEDMADE OR DIRECTLY TO YOU BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RUGGEDMADE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY RUGGEDMADE SITES OR ANY PRODUCT OR SERVICE PURCHASED THROUGH A RUGGEDMADE SITE. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH A RUGGEDMADE SITE OR RUGGEDMADE GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD. IN NO EVENT SHALL EITHER RUGGEDMADE, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INDIRECT, INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY FOR WEBSITE, RUGGEDMADE CATALOG OR ANY TYPE OF RUGGEDMADE ADVERTISEMENT
In no event shall RuggedMade, its Directors, Officers, Employees, Affiliates, Successors, or Assigns or Other Representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability, or other theory, to you, or any other person or entity for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this Website, RuggedMade catalog or any type of RuggedMade advertisement or any content on this Website, RuggedMade catalog or any type of RuggedMade advertisement, even if RuggedMade or its Representative has been advised of the possibility of such damages. If you are dissatisfied with this Website, RuggedMade catalog or any type of RuggedMade advertisement and the content contained therein or these Terms and Conditions, your sole and exclusive remedy is to discontinue use of this Website, RuggedMade catalog or any type of RuggedMade advertisement. RuggedMade reserves the right to cancel and refund any order at any time for any reason. If any portion of this limitation is found to be invalid or unenforceable for any reason, then RuggedMade’s total liability to you shall in no event exceed one hundred United States dollars (US $100.00). Some states do not allow the exclusion and limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
UPLOADED CONTENT
We welcome your comments regarding this site. However, by submitting any content to RuggedMade (including photos), via the RuggedMade sites or otherwise, you represent and warrant that:
- you are the sole author and owner of the intellectual property rights thereto;
- all "moral rights" that you may have in such content have been voluntarily waived by you; and
- use of the content you supply does not violate the RuggedMade's Terms & Conditions and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration by any third party; or
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold RuggedMade (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant RuggedMade and its authorized third-party service providers a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content (including photos and all data contained or appended to the computer file of such photos) that you submit may be used and shared with authorized third-parties at RuggedMade's sole discretion. RuggedMade reserves the right to change, condense or delete any content on the RuggedMade sites that RuggedMade deems, in its sole discretion, to violate these RuggedMade's Terms & Conditions. RuggedMade does not guarantee that you will have any recourse through RuggedMade to edit or delete any content you have submitted. You acknowledge that you, not RuggedMade, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of RuggedMade, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
GENERAL
You agree that RuggedMade may at any time and without notice change the terms, conditions and notices under which the RuggedMade sites are offered; however, any change to the terms after your last usage of the RuggedMade site will not be applied retroactively.
You agree that no joint venture, partnership, employment or agency relationship exists between you and RuggedMade as a result of this agreement or your use of this RuggedMade site.
RuggedMade’s performance of RuggedMade's Terms & Conditions is subject to existing laws and legal process and nothing contained in this agreement is in derogation of RuggedMade’s right to comply with law enforcement requests or requirements relating to your use of the RuggedMade site or information provided to or gathered by RuggedMade with respect to such use.
RuggedMade's Terms & Conditions, the Privacy Policy, and terms of sale constitute the entire agreement between you and RuggedMade with respect to the RuggedMade sites. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and RuggedMade with respect to this RuggedMade site. No modification of this agreement shall be effective unless it is authored by RuggedMade or its affiliates. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by RuggedMade in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to RuggedMade's Terms & Conditions or your use of this RuggedMade site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by RuggedMade in printed form.
RuggedMade also may make employment information available through this RuggedMade site. RuggedMade is an equal opportunity employer. RuggedMade provides equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status or disability. RuggedMade’s policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.
THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF RUGGEDMADE OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. YOU MAY NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS IN THIS SITE AND YOU PARTICULARLY SHOULD NOT MAKE ANY INVESTMENT DECISIONS BASED ON ANY INFORMATION OR MATERIALS IN THIS SITE. YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE ACTING OR RELYING THEREON OR MAKING ANY INVESTMENT DECISIONS IN CONNECTION THEREWITH. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.
TERMINATION OF USE
We may, in our sole discretion, terminate your account or your use of the RuggedMade sites at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of any RuggedMade sites at any time without prior notice.
COPYRIGHTS
This RuggedMade site and the materials within it are © RuggedMade. Viewing or using this RuggedMade site may create a copy of RuggedMade materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.