Return Policy

We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed the order may not be able to be cancelled, nor the item returned or exchanged. Packages that show a confirmed delivery from the carrier will be subject to investigation and will not be eligible for a refund or replacement until the carrier's investigation is resolved. Should your package not be delivered, please contact us at: with your order number to start the investigation.

RuggedMade can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed, included but not limited to hydraulic components. Items that are abused, misused and overloaded are not eligible for return, nor are they covered under warranty.

In order to obtain a refund or exchange, written prior approval must be given by RuggedMade. Please request an RMA number by emailing

Shipping charges for most orders are not refundable. Original outbound shipping charges may not be refundable depending on the reason for return. Unless otherwise expressly authorized by RuggedMade, customers are responsible for all return shipping costs.

At RuggedMade's sole discretion, RuggedMade may impose a restocking fee on items returned, including but not limited to any items returned not in brand new, unused and uninstalled condition, in their original packaging with all original parts, accessories, and manuals included.

Refunds may take up to 7-14 business days to process, and the timing of funds returning to the original payment method occurs according to the bank or card issuer's policies.