We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed the order may not be able to be cancelled, nor, in some cases, can the item be returned or exchanged.
In order to obtain a refund or exchange, written prior approval must be given by RuggedMade. Please request an RMA number by emailing firstname.lastname@example.org or by calling 1-855-8RUGGED (1-855-878-4433).
Shipping and handling charges are not refundable. All return requests must be assigned an RMA number. If an item is received without an RMA number clearly marked on the outside of the package, it will be refused at delivery and rerouted back to you.
RuggedMade can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed, included but not limited to hydraulic components.
Abuse, misuse and overloading are not covered under warranty.
At RuggedMade's sole discretion, RuggedMade may impose a twenty percent (20%) restocking fee on any items returned. Refunds may take 2-3 weeks to process.