We retain the exclusive and sole right as to whether an item may be returned or order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed, the order may not be able to be cancelled, nor, in some cases, can the item be returned.
In order to obtain a refund, prior written approval must be given by RuggedMade. Please request an RMA number by emailing firstname.lastname@example.org.
All return requests must be assigned an RMA number. If an item is received without an RMA number clearly marked on the outside of the package, it will be refused at delivery and rerouted back to you.
RuggedMade cannot accept returns of elecrical components, gas or diesel-powered items once said items have been oiled and/or gassed, nor hydraulic parts once hydraulic fluid has been cycled through said parts.
At RuggedMade's sole discretion, we may impose up to a 50% restocking fee on any items returned not in brand new, unused and uninstalled condition, in its original packaging with all original parts, accessories and manuals included as they were received.
Original outbound shipping charges are not refundable, and, unless otherwise expressly authorized by RuggedMade, customers are responsible for all return shipping costs. Refunds may take up to 7-14 business days to process.